Restaurant owner
“I have no time to open dashboards.”
The report reads in two minutes on the phone. It said Branch 2 improved after the token system and AC is the next thing to fix.
Monthly decisions in one meeting
Reputation Reports
A monthly report worth reading.
On the first of every month, owners and branch managers receive a short report: how the rating moved, how fast the team replied, which themes improved and what to watch next. One page per branch, one summary per brand.
- 1st
- of every month, by email
- 1 page
- per branch
- PDF + CSV
- for your own records
Report · October · Branch 2
October report · Branch 2PDF
Rating
4.3
+0.4
Replied
98%
+21 pts
Reply time
22m
was 9h
Rating, last 8 weeks
Got better
Sunday waiting time, after the token system
Watch next month
AC at lunch, 6 mentions
Private
“Branch 2 is finally where Kothrud is. Keep the tokens.”
Owner note · Kothrud Kitchen
What it does
Inside Reputation Reports.
Rating movement
Rating at the start and end of the month, by platform and combined, with an eight-week trend.
Reply rate and time
What share of reviews got a reply and how long it took, by branch and by manager.
Got better, watch next
The themes that improved, and the two themes most worth attention next month.
Brand and branch levels
Owners get the brand summary with every branch. Managers get their own branch page.
Send to the right people
Choose recipients per report. Add partners, franchisees or area managers.
Export anything
Download PDF for meetings and CSV for your own analysis.
How it works
What lands in the inbox on the 1st.
- 01
Month closes
Kureview totals every review, reply and theme for the month.
- 02
Report is written
Numbers are turned into short, plain sentences: what changed and why.
- 03
Sent by email
Owners and managers get their report with the PDF attached.
- 04
Discuss and decide
Use the report in your monthly review and pick next month's fix.
A closer look
Every branch, on the same page.
The brand summary opens with the Branch Board for the month, so owners see at a glance which branches moved and which need a conversation.
- Branch table with rating, volume and reply time
- Most improved branch highlighted
- Notes from the owner added to the report
Report · Brand summary
Kothrud Kitchen · 3 branchesOctober
Avg rating
4.37
Reviews
212
Median reply
31m
| Branch | Rating | Reviews | Reply time | Replied |
|---|---|---|---|---|
| Branch 1 · Kothrud | 4.6 +0.1 | 38m | ||
| Branch 2 · Baner | 4.3 +0.4 | 22m | ||
| Branch 3 · Aundh | 4.1 -0.1 | 2h 10m |
On a real day
What changes at the counter.
Franchise owner
“Our franchisor asks for review numbers every quarter.”
Three monthly PDFs answer every question about rating, reply rate and reply time.
Quarterly review prepared in minutes
Clinic group
“Doctors do not believe reception delays are the main complaint.”
The report showed appointment delays in most negative reviews, with real sentences from patients.
New slot planning agreed in a week
Questions
About Reputation Reports.
Who receives the report?
You choose. By default, owners receive the brand summary and each branch manager receives their branch report.
Can I get it weekly?
Yes. Weekly summaries are available on every plan. Full monthly reports are included on the Letter and Book of Letters plans.
Can I add my own notes?
Yes. Owners can add a short note before the report is sent, such as goals for next month.
Can I see reports across brands?
On the Book of Letters plan, one report covers all your brands with a page per brand and per branch.
Works with
Review InboxEvery platform, every branch, one queueAI Reply WriterDrafts in your tone, approved by managersTheme FinderWhat customers keep saying, and what is risingBranch BoardRatings and response times side by sideFeedback LinksPrivate forms and table QR codesAlertsUrgent and negative reviews, the minute they land
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