Refund Policy

1.Free trial

The trial is free, covers up to 3 branches and does not need payment details. Nothing is charged unless you choose a paid plan.

2.Monthly plans

You can cancel a monthly plan at any time. The plan stays active until the end of the current billing month, and you will not be charged again. Partial months are not refunded.

3.Yearly plans

• If you cancel within 30 days of a new yearly payment, we refund the full amount.
• After 30 days, the plan stays active until the end of the paid year and is not refunded.
• If you reduce your branch count during the year, the reduction applies from the next renewal.

4.Removed branches

If you close a branch, you can remove it from your account. Monthly plans are adjusted from the next billing date.

5.Service problems

If a serious problem on our side stops you from using the Service for more than 72 hours in a billing period, write to us and we will credit that period.

6.How to request a refund

Account owners can request a refund through the Listening Post with the account email and invoice number. Approved refunds are returned to the original payment method within 7 to 10 working days.