Kureview brings every review into one inbox, drafts kind and honest replies for your managers to approve, finds what customers keep saying, alerts you to urgent issues and shows ratings for every branch.
Up to 3 branches free for 14 days. Replies in English, Hindi and Marathi.
New Google review · Branch 2 · Baner
Needs replyRohan K.
Local guide · Sunday, 1:40 pm
2 out of 5
“Food was good but waited 45 minutes on Sunday. Nobody updated us.”
Theme Finder
Sunday waiting time
Reading reviews...
Owner action
Sunday token system
Alert on “waiting” mentions
Branch 2 rating
Weekly average
Reviews arrive from
Along the wall
Seven tools that work together: read every review, answer it well, see the pattern behind it and prove the change worked.
Google, Facebook, Zomato, Justdial and more arrive in a single queue, sorted by branch, platform and rating. Managers see what needs a reply first, and nobody has to log in to six apps every morning.
Food was good but waited 45 minutes on Sunday. Nobody updated us.
Misal was spicy in the right way. Staff remembered our order.
Good thali, parking is a struggle in the evening.
Hosted my parents' anniversary here. Lovely team.
Taste is fine, the AC was not working at lunch.
“Good thali. Parking is a struggle in the evening.”
Kavita D. · Branch 3 · Aundh
The AI reads the whole review, notices what was praised and what went wrong, and drafts a reply in English, Hindi or Marathi. A manager edits a line if needed and posts. Nothing goes out without a person saying yes.
Food was good but waited 45 minutes on Sunday. Nobody updated us.
“Misal was spicy in the right way. Staff remembered our order.”
Suresh P. · Branch 1 · Kothrud
Theme Finder groups every review into themes like waiting time, staff, taste or cleanliness, then shows which ones are rising and at which branch. You stop guessing and start fixing the one thing that moves the rating.
Rising · Branch 2
“...waited 45 minutes on Sunday” · “no one told us how long” · “Sunday lunch took forever”
“Food was good but waited 45 minutes on Sunday.”
Rohan K. · Branch 2 · Baner
See rating, review count, reply rate and reply time for each branch on one board. When a 1-star review or a word like “hygiene” appears, the right manager hears about it on WhatsApp or email within minutes.
Avg rating
4.37
Reviews
212
Median reply
31m
| Branch | Rating | Reviews | Reply time | Replied |
|---|---|---|---|---|
| Branch 1 · Kothrud | 4.6 +0.1 | 38m | ||
| Branch 2 · Baner | 4.3 +0.4 | 22m | ||
| Branch 3 · Aundh | 4.1 -0.1 | 2h 10m |
2-star on Google · Branch 2
Mentions: waited, nobody updated
WhatsApp + email to Sneha
Keyword: “hair in food” · Branch 3
Zomato · 1 star · flagged as hygiene
Owner and branch manager
No reply after 4 hours · Branch 3
Justdial · 3 stars · draft is ready
Reminder to branch manager
Theme rising: “waiting”
18 mentions this month, up from 9
Weekly digest to owner
“Found a hair in the biryani. Very disappointed.”
Neha G. · Branch 3 · Aundh
Put a QR code on the table, the bill or the reception desk. Customers share how it went in twenty seconds, and the message goes straight to the branch manager. Every customer also sees the option to post a public review.
Table card · Branch 1
How was your meal?
Scan, takes 20 seconds
Kothrud Kitchen, Kothrud
How did we do today?
You can also post a public review on Google.
“Paneer was great. Music a little loud near the window.”
Private feedback · Branch 1 · Kothrud
One page per brand and per branch: rating movement, reply rate, reply time, the themes that got better and the ones to watch next month. Sent to owners and branch managers on the first of every month.
Rating
4.3
+0.4
Replied
98%
+21 pts
Reply time
22m
was 9h
Rating, last 8 weeks
Got better
Sunday waiting time, after the token system
Watch next month
AC at lunch, 6 mentions
“Branch 2 is finally where Kothrud is. Keep the tokens.”
Owner note · Kothrud Kitchen
Theme Finder
As reviews come in, Kureview pins each sentence under the theme it belongs to. Scroll the wall and watch the scattered comments settle into what customers really mean.
Rising · +9 this month
Steady · praised in 41
Mixed · 33 mentions
Where customers talk
Each business hears different things. Kureview comes with themes tuned to your trade, so the first report already makes sense.
Restaurants
Common themes: Waiting time, taste, portion size, billing delays
Cafés
Common themes: Coffee quality, seating, Wi-Fi, music volume
Clinic front desks
Common themes: Appointment delays, reception manners, billing clarity
Salons
Common themes: Stylist names, slot timing, hygiene, product pricing
Hotels
Common themes: Room cleanliness, check-in time, breakfast, noise
Showrooms
Common themes: Sales staff behaviour, delivery dates, after-sales
Coaching centres
Common themes: Batch timing, teacher attention, parent updates
Car service centres
Common themes: Pickup and delivery, estimates, repeat repairs
Multi-branch chains
Common themes: Branch gaps, manager reply times, brand-level trends
Honest reputation
Kureview improves ratings the only way that lasts: answering every customer and fixing what they point out. These rules apply to every plan and every account, with no exceptions.
No fake reviews
We never write, buy or post reviews. Not one, not for any plan.
No hiding bad reviews
Genuine reviews stay where they are. We help you answer them well.
Ask everyone
Review requests go to all customers, as Google and platform rules require.
Private stays private
Replies never reveal a customer's details. Data is encrypted and never sold.
Getting started
No hardware, no training days. Connect, set your tone, and start replying.
Connect your listings
Sign in to Google Business Profile and Facebook, add your Zomato, Justdial and other listing links. Most businesses finish in under 30 minutes.
Set tone and managers
Pick a reply tone, the languages you reply in and which manager owns which branch. Paste a few past replies and the AI learns from them.
Reply to your first review
Your inbox fills with past and new reviews. Approve your first draft the same day and your Branch Board starts counting.
Never. Kureview does not write, buy, post or trade reviews on any platform, on any plan. Every rating you see on the Branch Board comes from real customers.
No. We do not hide, bury or get genuine reviews removed. We help you answer them quickly and kindly, find the cause and fix it. If a review breaks a platform's own policy, such as spam or abuse, we show you how to report it through that platform.
No. Review requests and Feedback Links go to all customers, and every customer is shown the option to post publicly. Filtering requests by sentiment, often called review gating, is against Google's policies and we do not offer it.
Google Business Profile and Facebook connect directly. Zomato, Justdial, Swiggy, Tripadvisor, Practo, Booking.com and MakeMyTrip listings are added by link. Private feedback from your QR codes lands in the same inbox.
Most single-branch businesses are live in under 30 minutes. Chains with many branches usually take a day, mostly to assign managers. Our team helps set up every account on the Letter and Book of Letters plans.
English, Hindi and Marathi today. The AI also reads reviews written in Hinglish or in a mix of languages, and replies in the language the customer used unless you choose otherwise.
New review · just now
Be the business that answers. Connect up to 3 branches and reply to your first review within the hour.
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